Support

Contacting support

Having problems with your NTI products? Give us a call at +1 503-684-7050 or an e-mail at ...@ntiam.com and our knowledgable staff will help you get back in operation. No awful hold music. No "your call may be recorded for quality assurance purposes". No outsourcing.

NTI Americas only handles support for NTI products used in North, Central, or South America. Customers elsewhere can find more information on the international NTI site.

Warranty/repair information

Please read the terms specific to your product carefully and precisely before initiating the warranty or repair process. Minstruments products and accessories are serviced at our Oregon facility under the Minstruments service terms, while separate terms apply to other equipment, including but not limited to Rapid-Test production analyzers, A-series benchtop analyzers, and M-series microphones.

Packing and shipping NTI products

We recommend the following practices for all shipment of NTI products.

Include a detailed description of the problem and/or symptoms
Include your full name and that of your company (if applicable), addresses, and all contact info, including phone, fax and e-mail information
If you do not have the original packing and box, please immobilize the entire unit in heavy-duty size bubble wrap, then pack it in a generously oversized box with no room for movement of the product
DO NOT return instruments using packing peanuts or other loose packing; serious damage to your instrument is likely to result